Oracall is a leading supplier of call handling and fulfilment services to corporate clients ranging from listed companies to one-man businesses who simply want their phone answered.

We operate two 30-seat contact centres, one in Laurencekirk, Aberdeenshire, the other in Brechin, Angus. Our Laurencekirk premises also houses a 3000 sq ft secure storage and packaging area for product fulfilment.

Our core competencies are:-

• inbound and outbound live call handling

• interactive voice response (i.e. automated call handling)

• email response handling

• mobile telephony

• database cleansing and management

• data capture

• product fulfilment

Typical call handling work undertaken by us includes:-

• overspill and out-of-hours (i.e. overnight and week-end)

• long term response handling on behalf of public and private sector clients

• short term advertising support response

• appointment-setting

• telesales

• automated mailing for high volume fulfilment projects

Many of our clients expect us to have a detailed knowledge of their products and services, as well as a good grounding in how they communicate with their clients. We therefore place a very strong emphasis on training. For more information click ‘Training’ above’.

© Oracall 2008